Special Transportation Requests & Charges
Should you have a transportation need not covered by our standard transportation options, please contact our Customer Care team to learn about available transportation options and costs.
Transportation Service Charges (Records Storage)
Transportation services are shown on your invoice as a trip charge and as a handling charge.
The Trip Charge represents the base cost of making the Transportation Visit itself. Each Trip Charge shown on your invoice will note the service level requested. For example, “Trip Charge – Rush.”
Trip Charges may include additional applicable charges based on distance from an Iron Mountain facility or your presence in certain metropolitan areas. The tables below contain these distance-based and metropolitan area or “metro-zone” charges. While a Trip Charge may include either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit.
Charges based on distance from an Iron Mountain facility are calculated using the following table:
An additional charge of $20/trip is assessed on Transportation Visits in the New York City metropolitan area and an additional charge of $15/trip is assessed on Transportation Visits in the following metropolitan areas:
City/State or Province |
Country |
|
City/State or Province |
Country |
|
City/State or Province |
Country |
Atlanta, GA |
USA |
|
Las Vegas, NV (partial) |
USA |
|
Quebec City, QC |
Canada |
Austin, TX |
USA |
|
Los Angeles, CA |
USA |
|
Sacramento, CA |
USA |
Baltimore/Columbia, MD |
USA |
|
Louisville, KY |
USA |
|
San Antonio, TX |
USA |
Baton Rouge, LA |
USA |
|
Memphis, TN |
USA |
|
San Diego, CA |
USA |
Boston, MA |
USA |
|
Miami, FL |
USA |
|
San Francisco, CA |
USA |
Charlotte, NC |
USA |
|
Milwaukee, WI |
USA |
|
Seattle, WA |
USA |
Chicago, IL |
USA |
|
Minneapolis, MN |
USA |
|
Stamford, CT |
USA |
Cincinnati, OH |
USA |
|
Montreal, ON |
Canada |
|
Tampa, FL |
USA |
Columbus, OH |
USA |
|
Nashville, TN |
USA |
|
Toronto, ON |
Canada |
Dallas, TX |
USA |
|
Norfolk, VA |
USA |
|
Vancouver, BC |
Canada |
Denver, CO |
USA |
|
Orlando, FL |
USA |
|
Washington, DC |
USA |
Detroit, MI |
USA |
|
Ottawa, ON |
Canada |
|
|
|
Edmonton, AB |
Canada |
|
Philadelphia, PA |
USA |
|
|
|
El Paso, TX |
USA |
|
Pittsburgh, PA |
USA |
|
|
|
Houston, TX |
USA |
|
Portland, OR |
USA |
|
|
|
To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with a base Trip Charge of $30 and two service locations: Location One in the Seattle, WA metropolitan area and Location Two located 60 miles away from an Iron Mountain facility. Location One’s Trip Charge for a next day delivery is $45 and Location Two’s Trip Charge for a next day delivery is $66. These Trip Charges will appear on Office XYZ’s Schedule A and invoices (as applicable) as “Next Day Delivery, Zone Metro” and “Next Day Delivery, Zone 3”, respectively.
A complete list of the zip or postal codes included in the above metro markets effective January 1, 2023 is also available and can be found here.
More information on definitions and glossary terms can be found here
The Handling Charge covers the variable costs related to the vehicle capacity utilized plus the work performed to transport items. All boxes are subject to a minimum Handling Charge of one.
In cases where you are sending or receiving Files not contained within a box, these Files are consolidated into packages. This process ensures the security and protection of your Files while the Items are in transit. Handling Charges for Packages are charged a Handling Charge of one Cubic Foot per Package.
Distance and Metro-Zone Transportation Charges (Shred)
Transportation Visits may include applicable charges based on distance from an Iron Mountain facility or presence in certain metropolitan areas. The tables below contain these distance and metropolitan area or “metro-zone” charges. While a Trip Charge may include either of these charges, no service location will be assessed both distance and metro-zone charges for the same Transportation Visit.
Charges based on distance from an Iron Mountain facility are calculated using the following table:
An additional charge of $20/trip is assessed on Transportation Visits in the New York City metropolitan area and an additional charge of $15/trip is assessed on Transportation Visits in the following metropolitan areas:
City/State or Province |
Country |
|
City/State or Province |
Country |
|
City/State or Province |
Country |
Atlanta, GA |
USA |
|
Las Vegas, NV (partial) |
USA |
|
Quebec City, QC |
Canada |
Austin, TX |
USA |
|
Los Angeles, CA |
USA |
|
Sacramento, CA |
USA |
Baltimore/Columbia, MD |
USA |
|
Louisville, KY |
USA |
|
San Antonio, TX |
USA |
Baton Rouge, LA |
USA |
|
Memphis, TN |
USA |
|
San Diego, CA |
USA |
Boston, MA |
USA |
|
Miami, FL |
USA |
|
San Francisco, CA |
USA |
Charlotte, NC |
USA |
|
Milwaukee, WI |
USA |
|
Seattle, WA |
USA |
Chicago, IL |
USA |
|
Minneapolis, MN |
USA |
|
Stamford, CT |
USA |
Cincinnati, OH |
USA |
|
Montreal, ON |
Canada |
|
Tampa, FL |
USA |
Columbus, OH |
USA |
|
Nashville, TN |
USA |
|
Toronto, ON |
Canada |
Dallas, TX |
USA |
|
Norfolk, VA |
USA |
|
Vancouver, BC |
Canada |
Denver, CO |
USA |
|
Orlando, FL |
USA |
|
Washington, DC |
USA |
Detroit, MI |
USA |
|
Ottawa, ON |
Canada |
|
|
|
Edmonton, AB |
Canada |
|
Philadelphia, PA |
USA |
|
|
|
El Paso, TX |
USA |
|
Pittsburgh, PA |
USA |
|
|
|
Houston, TX |
USA |
|
Portland, OR |
USA |
|
|
|
To illustrate the effect of these distance and metro-zone charges, consider Corp XYZ with a base Trip Charge of $30 and two service locations: Location One in the Seattle, WA metropolitan area and Location Two located 60 miles away from an Iron Mountain facility. Location One’s Trip Charge for a next day delivery is $45 and Location Two’s Trip Charge for a next day delivery is $66. These Trip Charges will appear on Office XYZ’s Schedule A and invoices (as applicable) as “Next Day Delivery, Zone Metro” and “Next Day Delivery, Zone 3”, respectively.
A complete list of the zip or postal codes included in the above metro markets effective January 1, 2023 is also available and can be found here.