my Accounts

Login to your IM Connect or Secure Sync account or learn how to create an account.

my Accounts

Login to your IM Connect or Secure Sync account or learn how to create an account.
  1. Login

Iron Mountain® Mobile

Track orders and receive alerts about your records inventory using your smartphone.

google play store download button apple app store download button


Iron Mountain Connect™

Our online records management tool: Keeping you connected to your information. 


Offers everything you need to track your media, schedule pickups, view reports, store and access your disaster recovery plan.

Partner Connect

Want to become an Iron Mountain Partner?
Click here and request community access for Partner Connect.

Customer Information Center

Provides information about your services, standard processes and billing protocols.

ReQuest Web (Recall)

Visibility, access and control of your physical and digital information.

IMDC Customer Portal

ServiceNow ticketing and data center customer portal.

SITAD Portal

Customers with a program may submit new orders. All customers may view the orders dashboard and access reports.

Iron Mountain Express

Purchase one-time bulk shred pickup services from the best in the business

ITRenew Client Portal

Click here for ITRenew Client Login.

Bill Payment Options

Pay My Bill Online

The classic way to pay.
Pay Bill Online

If you have more questions or would like help registering, please contact our Customer Care team:

Records Management - (800)934-3453
Data Management - (888)365-4766

Pay My Bill Online with Invoice Gateway

Invoice Gateway allows you to:

  • Access and print invoices & invoice reports
  • Make payments online
  • View invoices balances and more

Sign up today!

*Data Management customers, please utilize the Pay Bill Online with SecureSync link
Pay Bill Online with Invoice Gateway

Pay My Bill Online with SecureSync

Data Management customers can now pay their bills online with SecureSync

Pay Bill Online with SecureSync

account faqs

Iron Mountain Connect: the Iron Mountain online portal offers 24 hour account access. In order to be set-up with an Iron Mountain Connect Login please email For purposes of authorization and in order to ensure your request can be processed without delay, please include your Customer ID within the subject line of the email.

Already have an account? Login here.

Invoice Gateway: To create an online account for Invoice Gateway, you will need the enrollment code provided on your invoice. Get started here, and after you receive an email with an activation link to complete the process, you can view and pay invoices online.

SecureSync: Iron Mountain’s customer-facing web-based application you can use to view account information, set up and manage users within your company, request services such as pickup and delivery, view reports and store disaster recovery documents. Contact Customer Care at 888-365-4766 or for assistance with your SecureSync username and password.

Already have an account? Login here.
Iron Mountain Invoice: On an invoice, the Customer ID is located in the top right portion on the first page of the invoice, along with the Customer Name. It is the fifth piece of information down within the Account Overview section of the page.

Contact our Customer Care Team: You may contact Iron Mountain Customer Care by chat, phone or email with one or all of the following information:

  • Service Order Number
  • Records Box Number (which is, or has been in storage)
  • Corporate Entity/Business Name
  • Previous Iron Mountain request reference number(s)