Nicola Bagwell

Nicola Bagwell is the Global Director for Go-To-Market & Customer Success for the Global Industries division at Iron Mountain. She has led many different teams in her near 20-year tenure with the organization, including Operations, Professional Services, Implementation, Solution Development, and Program Management, which has provided her with a wide-ranging approach to helping customers be successful in their digital efforts. In her current role, Nicola applies these skills by bringing to market new solutions that use artificial intelligence alongside information governance and workflow in a cloud-based environment. This combined with her additional focus on customer success for these services means she advocates for the customer throughout the engagement, providing a white-glove approach that is much needed in the current global environment of change and disruption.